United Kingdom

Shipping & Returns

1:Shipping and Handling Time

All in-stock orders are sent within one business day from time of order with tracking information provided. Items listed as pre-orders will ship on or around approximate ship date as outlined in item description. If pre-ordered items are purchased along with in-stock items, all items will ship at the time the pre-ordered item is available. To ensure all items are shipped at the time of product availability, place separate orders for in-stock and pre-ordered items. There will be no order cancellations accepted of any kind, even if product has not yet shipped, including pre-ordered items.

2:Shipping delay

The following facts may delay the delivery:
a.Your order is large in quantity, so we will take more time to prepare your products.If the order is too large to deliver in one time, we just need to divide them and send them out in several times.
b.Special days: Orders will be delayed shipped out as some special days, such as weekends, holidays and other special days. As our clients will be off,we need extra days to process the order.
c.Climate or other reasons: Usually the total delivery is 7-10 days, while as the climate or other reasons, the delivery may need more days.

3:Return Policy

a. If our customer find any quality problem after you receive the items we send. In this case,please take a photo about the products and send e-mail to us,after we confirm,we will re-send the product to you or full refund to you.
b. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.Customer will be responsible for the charge to ship the item back to us.
c. Refunds are issued in the same form in which the original payment was made and may take up to 7-30 business days after the receipt of goods.No Return or Exchange for these products once they have been used.

If you have any additional shipping inquiries, please do not hesitate to contact us.Thank you!